Coaching Tips – Performance Improvement

Part of every leader and business owner’s role is to give constructive feedback when things aren’t going well. If this delicate process isn’t handled correctly it can have long-lasting negative implications for everyone involved. On the other hand, if it is handled well it can encourage growth and development.

• Be open when having these conversations, maintain eye contact. This will help create a sense of trust.
• Be mindful of your body language. Don’t lean forward. Try to stay centred.
• Choose your words carefully. Be direct, speak objectively and explain why the issue matters to you.
• Listen to their perspective and be open to having your own view changed.
• Help them find a solution to the issue. Have regular check ins to see how they are doing and once you both feel the issue has been resolved celebrate the success.